Shipping policy

Shipping Policy – United Kingdom

Last updated: May 2026

Thank you for shopping at NEXON Official Store⁠

This Shipping Policy applies to orders delivered within the United Kingdom.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Time (United Kingdom)

Estimated delivery time:

🇬🇧 5–10 business days

Delivery times may vary depending on:

Courier delays

Peak seasons

Customs or logistics issues outside our control

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

Free Shipping Promotions

Discounted Shipping Offers

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

NEXON is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

Lost or Delayed Packages

If your package is delayed or lost in transit, please contact us at:

📧 contact@nexonbrand.com

We will work with the courier to assist you as quickly as possible.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include:

Photos of the item

Photos of the packaging

We will review the issue and provide a suitable solution.

Contact Information

NEXON Support

📧 contact@nexonbrand.com

Website:

nexonbrand.com