Refund policy

Return & Refund Policy

Last updated: May 2026

Thank you for shopping at NEXON Official Store⁠

We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

The item must be unused and in original condition

The product must be returned in its original packaging

Proof of purchase or order confirmation is required

Items returned without prior contact may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

Used or damaged products caused by customer misuse

Items returned without original packaging

Clearance or discounted items (if marked final sale)

3. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

Your order number

Photos or videos showing the issue

We will review the issue and provide a replacement or refund if approved.

4. Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the product arrived damaged or incorrect.

5. Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent

The product arrived damaged

The item is defective

We recommend using a trackable shipping service.

6. Order Cancellation

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

After shipment, cancellations are no longer possible.

7. Exchanges

We only replace items if they are defective or damaged.

8. Contact Us

For return or refund requests, contact us at:

📧 contact@nexonbrand.com

Website:

nexonbrand.com